Handle day-to-day reservations, ticketing and post-departure servicing for the airlines we represent, keeping agents and passengers supported and every transaction compliant with airline policy.
Responsibilities
Issue, reissue, refund and void tickets in line with each airline's fare rules
Answer agent and passenger enquiries by phone and email within service targets
Manage queues, schedule changes and disruption re-accommodation
Reconcile daily sales reports and BSP submissions
Escalate irregularities and policy exceptions to the airline's regional office
Requirements
1+ year in airline reservations, ticketing or an IATA travel agency
Hands-on GDS experience (Amadeus or Sabre) with fare construction knowledge
Accurate, detail-oriented and calm under disruption
Good written English for airline correspondence
Available for occasional shift coverage
Benefits
Competitive salary reviewed annually
Full social insurance and annual health check
Industry discount travel through our principal airlines
Sponsored GDS and IATA certification
13th month salary
Interested in this role?
Send your CV with the job title in the subject line.